Jump to Return & Refund Policy
Thank you for visiting and shopping at Builders Warehouse. Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Shipping charges for your order will be calculated and displayed at checkout. All shipment times are shown in business days (Monday through Friday, excluding weekends and holidays). Shipping times are subject to each carrier's daily cut-off time and dependent upon warehouse turnaround. Our standard handling process ranges from 1 to 5 business days. External influences may impact our ability to get your shipment processed as fast as possible.
Overnight delivery is only available for orders with delivery addresses within the continental United States. Delivery delays can occasionally occur.
UPS Shipments that are already in transit are subject to a rerouting fee of $18 per shipping label if shipping to an alternate address than that which is on the order. Freight orders can not be redirected after the shipping date.
We will provide you with a tracking number once your order ships. Delivery times are estimated and may be subject to change. Shipping delays created by natural and human sources may affect delivery time.
High VOC items cannot be shipped to California, Connecticut, Delaware, DC, Maricopa County Arizona, Maryland, Massachusetts, New Hampshire, New Jersey, Rhode Island, Salt Lake County Utah, and Vermont. California also has restrictions on many other items.
Shipment to P.O. boxes or APO/FPO addresses
We are currently unable to ship to P.O. boxes, U.S. Territories, and APO/FPO/DPO addresses.
Types of orders:
Regular Stock- Products we regularly keep stocked in our warehouse
Special Order / Non-Stock- These products are never stocked in our warehouse. Depending on the supplier, special orders can either be shipped directly to our customer’s address, or they must first be shipped to our warehouse. Special orders always require longer processing times.
LTL/Freight- Less than truckload freight shipping (LTL) is used for the transportation of small freight or when freight doesn’t require the use of an entire trailer. This shipping method can be used when freight weighs between 150 and 15,000 pounds. Any material 6’ and longer will require freight shipping. All James Hardie Siding ships freight.
Order Lead Times:
Regular Stock - Stocked orders usually ship 1-2 business days after your order is placed. Expedited orders must be placed before 2 pm CST
Freight Orders - Allow 5-7 days for the order to ship. These are larger and often more complex orders that require more time and care to prepare for shipment. Freight orders will NEVER ship out the same day as the order is placed.
Special Order, Will Call (ships to our warehouse first)- Allow 7-10 days for the order to ship.
Special Order, Direct (ships directly to the customer)- Allow 5-7 days for the order to ship.
International Shipping Policy
We currently only ship to the U.S and Canada.
Canadian Shipping Policy
Freight orders are not accepted to Canada. Builders Warehouse is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
If you receive a damaged package/product immediately document the damage and email the picture to [email protected]
Damage/missing item claims must be reported within 3 business days of delivery.
Please save all packaging materials and damaged goods before filing a claim.
Return & Refund Policy
You have 30 calendar days to return an item from the date you received it.
Goods shall not be returned to Builders Warehouse without first obtaining written consent via email. [email protected]
All transportation charges and risks of loss shall be borne by the Buyer unless the product is defective or shipped in error by Builders Warehouse.
There is a 20% restocking fee on all items unless the product is defective or if it has been shipped in error by Builders Warehouse.
UPS Shipments that are already in transit are subject to a rerouting fee of $18 per shipping label. Freight orders can not be canceled after shipment.
All returns are subject to inspection by the Builders Warehouse Quality Department. Credit will not be issued for damaged or unsaleable products.
Shipping costs are nonrefundable.
Special or custom orders are subject to return restrictions and must be approved by a Builders Warehouse representative via email. [email protected]
We are NOT able to accept returns on any Evolve Stone or James Hardie fiber cement products.
If your return is approved, we will initiate a refund to your credit card (or original method of payment) for the original amount less shipping.
It typically takes anywhere between 5-7 business days for a credit to appear back on your credit card.
If you have any questions on how to return your item, contact us. Our regular office hours are Monday-Friday 8 am-4:30 pm, excluding holidays. You can call 1-800-509-0414 or email us at [email protected]
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